While the past two years have been very turbulent in many ways, the air cargo industry has seen unprecedented growth levels, providing vital resources globally, whilst under constant pressure. In early 2020 global air cargo volumes collapsed due to the sudden loss of wide-body passenger jets. In addition, there was a very high demand for PPE. Air cargo capacity was vitally needed to ship COVID-19 vaccines and now the industry is charged with the supply of the COVID-19 antiviral medicines on top of the regular pharmaceutical traffic. Samuel Speltdoorn at Brussels Airport explains how the industry should collaborate better on good communication and handling practices.