Optimising Logistics Quality Management for Efficient Compliance, Competitive Advantage and Customer Value

With its raison d’etre of saving lives and improving the health of people around the world, the assurance of quality lies at the very heart of the pharmaceutical production and distribution process. Cost Of Quality (COQ) is a measure of all the costs relating to the quality of a product and its adherence to regulatory and in-house standards, guidelines and expectations. Alan Kennedy at Poseidon and Courtney Soulsby at BSI British Standards Institution, explain that “Any cost that would not be incurred if the quality were perfect” is a simple way of describing COQ.