Gathering user insights should be a key part of any medical device development. Understanding your user’s context of use, behaviours and views can allow you to design a solution that meets actual user needs. The use of technologies, such as smartphones, social networks, and internet applications, is not only changing the way we communicate but also providing innovative ways for us to monitor our health and well-being and giving us greater access to information. Charlotte Harris at Team Consulting explains that these advancements are leading to a convergence of people, information, technology, and connectivity to improve health care and health outcomes.